{"id":8225,"date":"2009-04-27T09:43:13","date_gmt":"2009-04-27T13:43:13","guid":{"rendered":"http:\/\/www.hothardware.com\/News\/Time-Warner-Pushes-Caps-With-Customer-Education"},"modified":"2009-04-27T09:43:13","modified_gmt":"2009-04-27T13:43:13","slug":"time-warner-pushes-caps-with-customer-education","status":"publish","type":"post","link":"https:\/\/computerhunter.us\/?p=8225","title":{"rendered":"Time Warner Pushes Caps With Customer Education"},"content":{"rendered":"<p>Time Warner is still on the bandwidth cap crusade and believes that customer education is what is needed to convince customers to see it their way. &nbsp;Time Warner identified Rochester, New York as a hot spot for customer dissatisfaction and negative media coverage. Their remedy for this, send customer service representatives to homes for one on one &#8220;education&#8221;. Stopthecap.com reader Corrine in Rochester writes; &nbsp;&nbsp;&nbsp; Hi, Phil. A very nice TWC \u201cResidential Account Specialist\u201d stopped at my house<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time Warner is still on the bandwidth cap crusade and believes that customer education is what is needed to convince customers to see it their way. &nbsp;Time Warner identified Rochester, New York as a hot spot for customer dissatisfaction and negative media coverage. Their remedy for this, send customer service representatives to homes for one on one &#8220;education&#8221;. Stopthecap.com reader Corrine in Rochester writes; &nbsp;&nbsp;&nbsp; Hi, Phil. A very nice TWC \u201cResidential Account Specialist\u201d stopped at my house <a href=\"https:\/\/computerhunter.us\/?p=8225\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-8225","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/computerhunter.us\/index.php?rest_route=\/wp\/v2\/posts\/8225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computerhunter.us\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/computerhunter.us\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/computerhunter.us\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/computerhunter.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8225"}],"version-history":[{"count":0,"href":"https:\/\/computerhunter.us\/index.php?rest_route=\/wp\/v2\/posts\/8225\/revisions"}],"wp:attachment":[{"href":"https:\/\/computerhunter.us\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/computerhunter.us\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/computerhunter.us\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}