With camera phones, text messaging, and e-mail now ubiquitous, it was only a matter of time before antiquated emergency systems were upgraded to take advantage of these technologies. Making good on a promise made during a State of the City address, New York City Mayor Michael Bloomberg has just announced that NYC’s emergency and customer service hotlines are now able to accept photos and videos.”I built a business on the idea that we could improve companies’ performance by delivering better information instantaneously,