Time Warner is still on the bandwidth cap crusade and believes that customer education is what is needed to convince customers to see it their way.  Time Warner identified Rochester, New York as a hot spot for customer dissatisfaction and negative media coverage. Their remedy for this, send customer service representatives to homes for one on one “education”. Stopthecap.com reader Corrine in Rochester writes;     Hi, Phil. A very nice TWC “Residential Account Specialist” stopped at my house